Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Enterprise Technology & Infrastructure

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

What We're Looking For
We are looking for an experienced individual who is passionate about customer enablement and has a proven talent for making complex topics easy to understand. You excel at rapidly mastering new technologies, leading content development initiatives, and driving meaningful impact through high-quality learning experiences. This role is a perfect fit for you if you have a strong track record in content development or deep subject matter expertise (e.g., from a consulting, support, or admin background) and are ready to take on greater ownership of projects and set the bar for content quality. Whether your background is in content creation or deep product expertise, you are motivated by empowering our customers through clear, effective, and scalable learning experiences. This role is designed for an individual contributor.

Responsibilities

• Lead the development of multi-modal learning content projects, including presentations, guides, hands-on training, assessments, event content, and video-based training - from scoping through delivery.
• Develop and maintain deep subject matter expertise on Salesforce products.
• Translate complex product concepts into simple, accessible, and effective learning content for our customers.
• Drive collaboration with content strategists, product managers, subject matter experts, and stakeholders to ensure technical accuracy, relevance, and strategic alignment.
• Lead content maintenance efforts and ensure timely updates in response to product releases.
• Define, uphold, and advance quality standards for all learning deliverables, serving as a quality bar-raiser for the team.
• Stay current with our product, audience, and business drivers to ensure content is always relevant and impactful.
• Actively leverage AI tools to optimize content development workflows, enhance content quality, and drive efficiency - and help establish best practices for AI-assisted content development across the team.

Required Qualifications

• One of the following: 6+ years of experience in a role requiring deep product knowledge (e.g., --Technical Consultant, Solutions Engineer, Customer Success Manager, Support Engineer, Product Support, Salesforce Administrator) with a demonstrated track record of teaching, training, or enabling others. OR 6+ years of experience in curriculum development, instructional design, or technical content creation.
• Demonstrated ability to lead content development projects, managing scope, timelines, and cross-functional stakeholders.
• A passion for technology and a talent for explaining complex concepts in a clear, accessible manner.
• Bachelor's degree or equivalent practical experience.
• Excellence in written and verbal communication.
• Strong organizational and project management skills, with the ability to manage multiple priorities and deliverables.
• Ability to thrive in a rapidly changing, fast-paced environment.
• Experience using AI tools to enhance work processes and content development workflows.

Preferred Qualifications

• Direct experience with Salesforce products and technologies.
• Experience with AI-assisted content development tools and workflows (e.g., using generative AI for content drafting, research, or localization).
• Experience creating and leading educational content (e.g., writing knowledge base articles, recording short tutorials, leading training sessions, presenting at user groups or conferences).
• Solid understanding of adult learning principles and instructional design methodologies.
• Background in technical writing or software documentation.
• Knowledge of Agile methodologies.
• Experience with learning management systems and content development tools.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
Requisition #: JR340050

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