Description

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Job Category
Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Spiff Technical Architect is a trusted thought leader, combining technical and functional expertise to deliver exceptional results for customers and partners within the Salesforce Spiff ecosystem. This individual plays a pivotal role in shaping and leading Salesforce Spiff projects, driving successful implementations, and ensuring that customers realize their goals.

The Spiff Technical Architect successfully designs and manages the delivery of complex Salesforce Spiff solutions for our customers. These technologies include--but are not necessarily limited to Salesforce.com products and APIs, Data360 and data management technologies, and iPaaS, integration, and ETL technologies. You are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a good mix of technical and enterprise skills when it comes to architecting a solution. The solutions you design are built for the long-term and will scale with the customer's growth plans seamlessly. You have proven experience integrating systems via API's as well as a strong development background.

The Spiff Technical Architect also collaborates across the organization to develop client-specific proposals, staffing plans, and statements of work (SOWs). They champion best practices, develop shared assets, and align on global initiatives that propel the Salesforce Spiff community forward.

Key Responsibilities

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
• Translate business requirements into well-architected solutions that best leverage the Salesforce platform
• Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states
• Provide oversight and governance of Salesforce Spiff projects
• Follow and help define integration standards. Lead code reviews during projects to ensure quality and appropriate integration patterns are followed
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce Spiff implementation
• Maintain a target billable utilization aligned to the role
• Ability to understand a project and deep dive to debug issues
• From time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects
• Liaise with Salesforce product teams to support client implementations

Basic Qualifications & Skills

• Demonstrable experience of technical design & technical delivery of Software-As-A-Service platforms
• Hands-on technical consulting and solution implementation experience for a major software domain (e.g. CRM, ERP, HR) as well as coding experience in object oriented languages
• Deep knowledge in APIs, SQL/SOQL, Data Distribution, Data Modelling, and Data integration concepts
• Ideally 5+ years in data architecture or consulting, with solution design and project delivery experience
• Experienced with iPaaS automation platforms such as Workato, Mulesoft, Informatica or Zapier.
• Understanding of Salesforce Products
• Experience in executing data strategies, landscape architecture assessments and technical proof-of-concepts
• Familiarity with SDLC methodologies including requirements, design, implementation, testing and maintenance
• Executive level oral and written communication skills including technical documentation. The ability to conceptualise and communicate complex architectural concepts to technical and non-technical audiences
• Ability to scope, define and manage work packages. Support pre-sale qualification with solutions validation
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) -
• Available to travel regionally depending on customer needs

Preferred Qualifications & Skills

• Education: BA/BS degree or equivalent experience.
• Experience: Experience in Salesforce Spiff, Xactly, SAP/CallidusCloud, Varicent or any enterprise - Incentive Compensation Management (ICM) tool
• Proven ability to gather and analyze ICM and Revenue Recognition requirements, designing flexible, scalable solutions
• Strong analytical and problem-solving skills, coupled with the ability to work independently as a self-starter
• Knowledge of languages like Python or JavaScript for handling complex data transformations

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $178,900 - $246,000 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
Requisition #: JR343782

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