Description

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Job Category
Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the Role

Salesforce is hiring a Supervisor of Order Management to lead a small, focused team responsible for processing and booking complex transactions. This role serves as a primary managerial point of contact for the PST timezone, ensuring real-time coverage and support for our Global Order Management team. The Supervisor is an authorized signer for Salesforce and plays a key role in maintaining accuracy, compliance, and operational continuity during critical close periods. We're looking for a detail-oriented, hands-on leader who thrives in a fast-paced environment and demonstrates the ability to contribute individually while effectively managing and developing a team.

Responsibilities

• Lead and Develop: Manage, mentor, and coach a small team of Order Management professionals responsible for processing and booking complex transactions, ensuring high standards of quality and accuracy.
• Serve as PST Timezone Point of Contact: Act as a managerial escalation and support contact for the Global Order Management team, providing real-time guidance and deal resolution during PST business hours.
• Authorized Signer: Serve as an authorized signer for Salesforce, providing signature on necessary documentation for Salesforce and customers.
• Cross-Functional Collaboration: Partner with Sales Operations, Quote to Cash, Product Operations, Legal, Revenue Recognition, and Deal Desk to resolve deal friction and ensure accurate, compliant order execution.
• Manage Peak Volumes: Support team performance during high-volume month-end, quarter-end, and fiscal year-end close cycles, coordinating workload distribution and maintaining execution quality under tight deadlines.
• Act as an Escalation Point: Serve as a subject matter expert and first-line escalation contact for order processing issues, deal structuring questions, and policy inquiries.
• Ensure Compliance: Maintain adherence to company policies, revenue recognition guidelines, and SOX compliance standards.
• Drive Process Improvement: Identify workflow inefficiencies within the quote-to-cash lifecycle and collaborate with internal stakeholders to implement practical, scalable solutions.
• Project Support: Assist with projects as a business stakeholder as needed.

Required Skills/Experience

• 2+ years of experience in Order Management, Sales Operations, or a related operations function, preferably with at least 1 year in a lead or supervisory capacity.
• Working knowledge of Order Management processes, Quote-to-Cash (Q2C) lifecycles, and enterprise deal structures.
• Ability to manage competing priorities and deliver accurate results under tight deadlines, including during quarter and year-end close cycles.
• Strong interpersonal and communication skills; comfortable escalating issues and engaging cross-functional partners.
• High attention to detail with the ability to work both independently and collaboratively in ambiguous situations.
• Demonstrated ability to support and develop direct reports in a hands-on team environment.

Preferred Skills/Experience

• Proficiency with Salesforce products, specifically Salesforce CPQ and core CRM functionalities.
• Experience working in or supporting PST timezone operations or West Coast-based business stakeholders.
• Experience with Tableau or similar reporting tools.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $143,400 - $216,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
Requisition #: JR342669

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