Description

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 5 years of experience in project management or a customer-facing role.

Preferred qualifications:

• Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
  
• 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
  
• Experience developing and implementing strategies that leverage AI and AI-powered tools (e.g., Agentic AI) in a support context.
• Expertise in translating data and user feedback into actionable product improvements and recommendations.
• Proven track record of launching and supporting consumer hardware, software, or subscription products.
• Passion for Smart Home Technologies.

About the job
In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

The Google Users and Products (gUP) team advocates Google's users by creating helpful and trusted experiences across the product ecosystem. We pride ourselves on a collaborative and engaging culture where we support each other to do our best work. Within gUP, the Health and Home team is on a mission to bring unparalleled simplicity, safety, and intelligence to the spaces where life happens most. In this role, you will work to create seamlessly integrated experiences that elevate wellness, streamline daily routines, and provide peace of mind in every home. Your work empowers users to manage their health, optimize their environment, and connect with what matters most, all through innovative, reliable, and user-centric solutions.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $114000 - $164000 (USD) 15% bonus target equity benefits

Learn more about benefits at Google.

Responsibilities

• Master the Google Home portfolio to design and deliver support strategies that optimize the user and partner experience.
• Synthesize cross-channel feedback to identify product gaps and advocate resolutions for top user issues.
• Partner cross-functionally with Product and Engineering teams, leveraging data-driven insights to shape product decisions.
• Oversee operational readiness for new hardware and feature launches to ensure a flawless, low-friction user experience.
• Build and maintain strong relationships across marketing, engineering, and product teams to align goals and manage expectations.

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Requisition #: 132172088818442950

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