Description

Job Description:

Job Title: SAP Deployment, Testing, Hypercare & Product Coordination Lead

Job Summary

The SAP Deployment, Testing, Hypercare & Product Coordination Lead is responsible for managing end-to-end activities across deployment planning, testing execution, go-live support (hypercare), and ongoing product coordination. This role ensures seamless transition from build to deployment, stabilizes the system post go-live, and aligns business stakeholders with product capabilities and roadmap.

Key Responsibilities

1. SAP Deployment Management

• define and execute deployment strategy and cutover plans for SAP implementations (S/4HANA, ECC, or cloud solutions)
• coordinate release schedules, environments, and transport management across landscapes
• lead cutover planning, rehearsals, and execution to ensure smooth go-live
• manage dependencies across functional, technical, and integration teams
• ensure readiness of data migration, interfaces, security, and reporting prior to deployment

2. Testing Leadership (SIT, UAT, Regression)

• define and implement the overall SAP testing strategy and governance
• oversee all testing phases: unit testing validation (support role) system integration testing (SIT) user acceptance testing (UAT) regression testing (automation where applicable)
• ensure test planning, test case creation, execution, and defect tracking
• collaborate with business users to drive UAT sign-off
• track and report test progress, defect status, and risks
• ensure test tools usage (e.g., SolMan, Tricentis, HP ALM, Jira)

3. Hypercare / Go-Live Support

• lead hypercare planning and execution post go-live
• establish war room processes and support models
• triage and prioritize production issues for resolution
• coordinate across functional, technical, and BASIS teams for issue resolution
• monitor system stability, performance, and business continuity
• ensure knowledge transfer from project team to support/AMS team
• define exit criteria for hypercare phase

4. Product Coordination / Business Alignment

• act as a bridge between business stakeholders and SAP product teams
• manage product backlog, enhancements, and functional changes
• ensure alignment between business processes and SAP capabilities
• support release planning and prioritization of enhancements
• coordinate cross-functional integration topics (Finance, Supply Chain, Manufacturing, etc.)
• align SAP roadmap with business transformation goals

5. Stakeholder & Governance Management

• collaborate with: business process owners IT leadership system integrators and vendors
• provide regular status reporting, dashboards, and KPIs
• manage risks, issues, and escalation processes
• support steering committee updates and governance forums

Required Skills & Experience

SAP & Functional Knowledge

• strong understanding of SAP S/4HANA or ECC landscapes
• experience across multiple SAP modules (e.g., FI/CO, MM, SD, PP)
• knowledge of integration points and cross-functional processes

Deployment & Testing Expertise

• hands-on experience with: SAP deployment/cutover planning SIT, UAT, and regression testing cycles
• familiarity with testing tools (e.g., SAP Solution Manager, Tricentis, ALM, Jira)

Hypercare & Support

• experience managing post-go-live support and stabilization
• strong issue triage and production support coordination skills

Product / Program Coordination

• experience in Agile, hybrid SAP delivery models, or product-based organizations
• backlog management and release planning experience

Soft Skills

• strong communication and stakeholder management skills
• ability to lead cross-functional teams in high-pressure environments
• strong problem-solving and decision-making ability

Preferred Qualifications

• SAP certification (S/4HANA or functional module-specific)
• experience with global SAP rollouts or transformation programs
• familiarity with cloud deployments (RISE with SAP, SAP BTP)
• experience in automation and DevOps practices within SAP

Key Deliverables

• deployment and cutover plan
• testing strategy and execution reports
• defect logs and test completion status
• hypercare support model and closure report
• product backlog and release roadmap alignment

Typical KPIs

• successful go-live without critical disruption
• defect leakage rate to production
• system stability during hypercare
• UAT completion and sign-off timelines
• business satisfaction and adoption rates

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Requisition #: 51582331

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