Description

Job Description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

Application Support & Stability

• Serve as the primary escalation point for IBM Sterling OMS production incidents and issues
• Monitor application health, performance, and availability of the Sterling OMS environment
• Coordinate and manage P1/P2 critical incidents, driving resolution and communication to stakeholders
• Own the full incident lifecycle from detection to closure
• Drive root cause analysis (RCA) and post-mortem documentation
• Identify recurring issues and lead problem management initiatives to eliminate them
• Maybe required to work in regular/on-call weekends & regular overtime.
• Oversee day-to-day operations including batch jobs, order flows, and integration pipelines
• Maintain and improve runbooks, SOPs, and troubleshooting guides
• Ensure knowledge transfer from project teams to support teams
• Drive continuous improvement in support processes and tooling
• Review and validate change requests impacting Sterling OMS
• Coordinate testing and deployment of patches, hotfixes, and minor releases
• Ensure rollback plans are in place for all production changes
• Work on assigned tickets and ensure SLA adherence
• Participate in daily/weekly stand-ups and status reviews with the support team
• Act as the bridge between offshore teams and business/client stakeholders
• Stakeholder Management
• Interface with business users, project managers, and senior leadership on support issues
• Provide clear, timely communication on incident status, root cause, and remediation
• Participate in CAB (Change Advisory Board) meetings and approve change requests

Qualification

Basic Qualifications:

• Minimum 6 years of work experience in Application Support Stability
• On call support required in case of P1/P1 majors reported in operations
• Serve as the primary escalation point for IBM Sterling OMS production incidents and issues
• Monitor application health, performance, and availability of the Sterling OMS environment
• Coordinate and manage P1 P2 critical incidents, driving resolution and communication to stakeholders
• High School Diploma / GED

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 07/16/2026.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

Accenture Flex Jobs

Role Location Hourly Salary Range

California $70.00 to $80.00

Cleveland $70.00 to $80.00

Colorado $70.00 to $80.00

District of Columbia $70.00 to $80.00

Illinois $70.00 to $80.00

Maine $70.00 to $80.00

Maryland $70.00 to $80.00

Massachusetts $70.00 to $80.00

Minnesota $70.00 to $80.00

New York $70.00 to $80.00

New Jersey $70.00 to $80.00

Virginia $70.00 to $80.00

Washington $70.00 to $80.00

Locations

Dallas, TX

Philadelphia, PA

Additional Information

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com .


Requisition #: 14413619

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