Description

Job Description

Location: Austin, TX (Hybrid; Required to be in office 1 week a month)

The Delivery Operations Team Lead is responsible for supervising and managing the performance of a team of 20 Provider Enrollment agents in a healthcare setting.

Key Responsibilities:

• Drives delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering
• Supervises functional process delivery, ensuring processes are executed appropriately and in a timely manner.
• Subject matter expert and escalation point to resolve issues and continuously look to improve accuracy and the employee experience
• Optimizes the contribution of the team through coaching, counseling and mentoring activities as well as manages the client relationship and partners with multiple vendors and workstreams to ensure accurate and efficient processing
• Provides and implements workable solutions to business issues problems with minimal management involvement
• Conduct work planning, estimation and prioritization of processes to optimize team performance.
• Leads and monitors day to day operations within area of responsibility to align teams to performance standards
• Ensures accurate completion of processes and ensures Service Level Agreements are met or exceeded by monitoring work and delegating assignments as needed
• Develops, implements and maintains quality controls
• Professionally interacts with the client in a multi-vendor environment
• Provides relevant statistics and reporting
• Prepares work schedules to ensure appropriate coverage and workload balancing
• Backs up team members during vacation and/or high-volume work efforts and acts as escalation point
• Supports training initiatives for all team members on new or enhanced operation procedures and policies
• Ensures team members acquire necessary skills and performance attributes, in line with business and personal development needs
• Manages integration of change control through utilization of work plans to ensure appropriate development of process documents, job aids, communications procedures

Qualification

Basic Qualifications:

• Minimum of 3 years supervisory or team lead experience in a customer service environment

Preferred Qualifications:

• Bachelor's Degree in Organizational Management or related disciplines.
• Healthcare delivery experience

Professional Skills:

• Excellent communication skills - written and oral
• Strong presentation and interpersonal skills
• Advanced proficiency with Microsoft Office Suite

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 07/26/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range
California $70,350 to $154,800
Cleveland $59,100 to $123,800
Colorado $63,800 to $133,700
District of Columbia $68,000 to $142,400
Illinois $59,100 to $133,700
Maine $54,400 to $113,900
Maryland $63,800 to $133,700
Massachusetts $63,800 to $142,400
Minnesota $63,800 to $133,700
New York $66,300 to $154,800
New Jersey $68,000 to $154,800
Virginia $59,100 to $142,400
Washington $80,200 to $142,400

Locations

Austin, TX

Additional Information

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com .


Requisition #: R00335823

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