Description

Job Description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

We are seeking an experienced DaaS / LaaS Program Support Lead to support enterprise Desktop as a Service (DaaS) and Lifecycle as a Service (LaaS) programs focused on structured device refresh and asset lifecycle management.

This is an individual contributor role supporting the DaaS/LaaS Lead in operational execution, governance, refresh coordination, and end-user support activities. The role will also serve as a backup to the existing Deskside Support Lead supporting daily operational activities across North America.

Key Responsibilities:

• Support asset lifecycle management including inventory tracking, warranty/EOL management, device governance, and ITSM processes using ServiceNow.
• Coordinate device imaging, provisioning, deployment, refresh scheduling, migration, and replacement activities using Intune and Jamf for imaging and endpoint preparation.
• Manage logistics operations including shipment coordination, inventory handling, asset recovery, and stock management.
• Provide end-user refresh support, issue resolution, and communication throughout deployment activities.
• Support reporting, KPI tracking, governance dashboards, compliance visibility, and operational documentation.
• Assist with demand forecasting, refresh planning, procurement coordination, and vendor management activities.
• Support operational governance, stakeholder coordination, process improvements, and service standardization initiatives.
• Act as backup support for the Deskside Lead by assisting with daily deskside operations, ticket prioritization, escalation handling, SLA management, and coordination of 15-16 Deskside resources across North America.

Core Competencies:

• IT Operations & Desktop Support Leadership
• SLA Excellence & Service Delivery
• Regulated Secure Endpoint Management
• Endpoint Lifecycle & Asset Governance
• Enterprise Device Refresh Operations
• Customer Experience & Technical Support Excellence

Note: This role requires 100% onsite client work in Boston, MA

Qualification

Basic Qualifications:

• Minimum 3 years of experience
• Proven experience as an IT Helpdesk Technician or in a similar IT support role
• Strong experience supporting enterprise DaaS LaaS, desktop operations, or endpoint lifecycle programs
• Extensive knowledge of Apple hardware, macOS, iOS technologies, and device management solutions
• Strong understanding of MS 365 applications and services
• Experience supporting collaboration tools such as Zoom
• Strong understanding of Windows Workstation and Windows Server environments
• Experience with device imaging and provisioning using MS Intune and Jamf
• Familiarity with networking concepts including TCP IP, DNS, VPNs, and related troubleshooting
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent communication and interpersonal skills with a strong customer service mindset
• Ability to handle high pressure situations with professionalism and discretion
• Experience with endpoint management, device refresh programs, asset management, and SLA driven support environments
• Ability to work independently while collaborating across infrastructure, operations, and support teams
• Role requires 60% onsite client work in Boston, MA

Preferred Qualifications:

• IT certifications such as Apple Certified Support Professional or MS 365 Certified
• Experience in regulated and secure enterprise environments

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 06/12/2026.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

Accenture Flex Jobs

Role Location

California - $38.00 - $48.00/hour

Cleveland - $38.00 - $48.00/hour

Colorado - $38.00 - $48.00/hour

District of Columbia - $38.00 - $48.00/hour

Illinois - $38.00 - $48.00/hour

Maryland - $38.00 - $48.00/hour

Massachusetts - $38.00 - $48.00/hour

Minnesota - $38.00 - $48.00/hour

New Jersey/New York - $38.00 - $48.00/hour

Washington - $38.00 - $48.00/hour

Locations

Boston, MA

Additional Information

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com .


Requisition #: 14428659

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