Description

Job Description:

Key Responsibilities

• Develop cross-product partnership with product managers, product owners, and product designers and a "teaming" model to engage across these roles
• Document the macro journeys across the org

• Design and document end-to-end service experiences, including journey maps, service blueprints, ecosystem maps, and workflow models.
• Translate high-level experience strategy into actionable frameworks, requirements, and design recommendations for product teams.
• Conduct qualitative research, stakeholder interviews, and contextual inquiry to understand customer needs and operational constraints.
• Identify friction points, gaps, and opportunities across customer journeys and propose improvements grounded in data and insight.
• Collaborate closely with product managers, UX designers, engineers, and operations teams to ensure service design artifacts inform decision-making.
• Facilitate workshops and cocreation sessions that bring cross functional teams together around shared understanding and alignment.
• Drive cross-team workshops/ working sessions that enhance alignment on experience practices and ensure their effective integration into product roadmaps.
• Support the development and adoption of experience standards, principles, and governance models defined by org leadership
• Visualize complex systems and processes in clear, compelling ways that help teams understand dependencies and impacts.
• Partner with UX researchers to validate service concepts and measure the effectiveness of experience improvements.
• Facilitate workshops and co-creation sessions with internal teams to drive service outcomes.
• Contribute to a culture of customer centricity and continuous improvement across the organization.
• Champion design thinking and cultivate cross team processes that support journey centric service practices
• Establish standards for service design and journey management across the organization and partner with Product Experience roles to embed into working processes

Qualifications

• Experience in service design, UX design, experience architecture, or a related discipline.
• Strong portfolio demonstrating service blueprints, journey maps, systems thinking, and cross-channel experience design.
• Proficiency in service design methods such as ecosystem mapping, process modeling, and co-creation facilitation and related tooling
• Ability to synthesize research findings into actionable insights and design recommendations.
• Excellent communication and visualization skills, with the ability to simplify complexity for diverse audiences.
• Comfortable working in ambiguous, multi-team environments and driving clarity through structured design artifacts.
• Experience collaborating with product, design, engineering, and operational stakeholders.

Extra Information

What Success Looks Like

• Clear, actionable service design artifacts that guide product teams and improve cross-functional alignment.
• Measurable improvements in customer experience quality, efficiency, and consistency across journeys.
• Strong partnership with the Senior Manager of UX Strategy & Experience Architecture, ensuring strategic intent is reflected in execution.
• Increased adoption of shared experience frameworks and standards across product teams.
• A more cohesive, intuitive, and scalable service experience for customers and internal teams.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $95,900 - $178,100.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

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Requisition #: 51576124

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