Description

Minimum qualifications:

• Bachelor's degree in a technical field, or equivalent practical experience.
• 5 years of experience in program management.
  
• Experience in Continuous Integration and Deployment (CI/CD) and release orchestration.
• Experience guiding elements of the product development lifecycle such as product goal, go-to-market strategy, driving requirements, and product launch.
• Experience with operational support systems.

Preferred qualifications:

• 5 years of experience managing cross-functional or cross-team projects.
• Experience with industry-specific tools, including project management software, network acquisition tools like Salesforce, and workflow management systems like pega.
• Experience gathering and documenting business requirements and translating them into technical specifications.
• Track record of managing international market launches.

About the job
A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you'll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You'll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

As a Technical Program Manager (TPM) for Global Retail Operations, you will sit at the critical intersection of physical retail, product engineering, and global scale. You are the architect of the day 1 experience ensuring that when a customer walks into a Google Store to see our latest innovation, the technology supporting that journey is flawless. You will lead the technical strategy for market expansions, transitioning complex product goals into operational reality while acting as the vital bridge between frontline store teams and core engineering. You will advocate process innovation to further optimize and organize system operations and global store support. This is not just about maintaining systems, its about defining the future of retail through AI-driven automation, release governance, and the engineering of scalable frameworks that harmonize our global fleet. By translating operational pain points into technical solutions, you will drive efficiency and minimize manual intervention, ensuring that our infrastructure remains as agile and innovative as the products we sell.

This job is located in either New York or Mountain View.

Google Store is our omnichannel, global retailer, leveraging the best of Google to help customers experience our award-winning devices and services. Our team is responsible for a vast portfolio that supports the entire customer journey, from product discovery to upgrading their next device. This portfolio includes the My Pixel app distributed with every Pixel phone, the Google Store global eCommerce platform, our leading edge retail point-of-sale system, and AI-driven algorithms for customer lifecycle management.

The Store team applies Google's AI to solve complex, real-world problems across our growing global footprint of online and brick-and-mortar storefronts. This ranges from AI-enhanced site operations to agentic AI shopping assistance, ensuring a seamless and intelligent experience at every touchpoint.
The Store team is committed to providing team members with the opportunity to build their applied AI skillset, so that we may ultimately help our customers connect with the best of Google.

The US base salary range for this full-time position is $163,000-$237,000 bonus equity benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Manage the technical integrity of store operations by prioritizing high-impact engineering efforts, ensuring resolution of critical system issues, and acting as a bridge between store support and engineering.
• Define the systems roadmap and drive the evolution of critical store systems and extended platforms. Drive the implementation of AI/automation initiatives to enhance operational efficiency and real-time store assistance.
• Own the support platform design, localization, and report generation for tracking store issues. Triage, prioritize, and escalate all critical system issues reported by stores to drive resolution and optimize support interactions.
• Drive the retail operations technical strategy and validation for global product launches (NPI) and New Store Openings (NSO), ensuring technical sign-off.
• Serve as the final release validation and gate on operational readiness, overseeing the software release lifecycle and high-stakes infrastructure migrations across the retail fleet.

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Requisition #: 132959608552465094

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