Description

Job Description

SW/App/Cloud Tech Support Manager (Accenture LLP; Chicago, IL): Accenture LLP has multiple openings for the position of SW/App/Cloud Tech Support Manager in Chicago, IL, and the job duties are as follows:

• Act as the ongoing interface between the client and the system or application to accurately define the issue, and to interpret and design a resolution.
• Drive incident, issue and outage management, investigation, and restoration.
• Monitor systems and trends to prevent occurrence of incidents, problems, errors, and improve overall performance.
• Schedule, track, and facilitate acceptance of changes to the production environments by using applicable processes.
• Operate IT production services according to Service Level Agreements (SLAs).
• Provide operational support, ensuring production systems and devices are online and available.
• Identify and assess complex problems and create solutions that require in-depth evaluation of variable factors to be implemented by the team.
• Act independently to determine methods and procedures on new assignments.
• Make decisions that impact the team through regular consultation with senior management.
• Adhere to strategic direction set by senior management.

Qualification

BASIC QUALIFICATIONS:

Must have a bachelor's degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or a related field, plus 5 years of progressive post-baccalaureate experience in the IT consulting industry.

Must have 5 years of experience in each of the following:

• Leading automation projects in management;
• Engaging with third-party vendors, service providers, and internal stakeholders to drive service delivery excellence; and
• Leading cross-functional teams to collaborate with application, platform, and cloud teams.

Must have 3 years of experience in each of the following:

• Managing end-to-end cloud infrastructure services on GCP, including overseeing, monitoring, and troubleshooting;
• Utilizing Information Technology Service Management (ITSM) tools, including ServiceNow to manage incidents, changes, and problem resolution;
• Leveraging monitoring tools, including Splunk to track infrastructure performance, detect anomalies, and ensure high availability of systems; and
• Ensuring security compliance and managing risk assessments in cloud and on-premise environments using Access Management and Trend Micro.

Must have willingness and ability to travel domestically approximately 80% of the time to meet client needs.

To apply, please click the 'APPLY' button.

Pursuant to the Illinois Pay Transparency law, the offered wage for this role is $133,182.00 per year and information on benefits offered is here.

#LI-DNI

#IND-DNI

Locations

Chicago, IL

Additional Information

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com .


Requisition #: R00298667

pca3lyuhf