Description

Job Description
Oracle's Enterprise Engineering Gen AI Services team is seeking an experienced Director of Software Engineering to lead the development and adoption of generative AI capabilities across Oracle's productivity tools (Email, Slack, Confluence, SharePoint) and Contact Center platforms-including Fusion, Hospitality, NetSuite, Operations/Support, and Oracle Health.

This is a hands-on leadership role requiring end-to-end experience building and scaling high-impact Gen AI applications. You will drive technical strategy, mentor a world-class engineering team, and deliver solutions that set new standards in cloud contact center experiences while maintaining strict alignment with OCI security and compliance requirements.
Key Responsibilities Strategic Leadership & Product Innovation

• Define and execute the technical and product strategy for Enterprise Engineering Gen AI services, ensuring availability, scalability, security, and cost-effectiveness.
• Lead development of the Voice Agent-a next-generation conversational IVR built on Oracle Contact Center (OCC) and OCI large language models, speech-to-text, and text-to-speech services.
• Shape the unified Enterprise Engineering AI roadmap in partnership with Productivity Tools Gen AI Services teams and Oracle leadership.
• Translate market and customer requirements into actionable engineering plans that influence platform roadmap.

Technical Execution & Platform Development

• Oversee the complete Gen AI lifecycle: data collection, cleansing, annotation, pipeline management, model selection, fine-tuning, evaluation, and performance optimization.
• Establish best practices for scalable, secure deployment of data services with seamless integration into Oracle's cloud and application ecosystem.
• Implement DevOps and CI/CD automation, platform monitoring, and system performance optimization (latency, scale, cost)
• Evaluate, architect, and integrate emerging data engineering and AI technologies, assessing their relevance, maturity, and impact on Oracle's AI Data Platform
• Define and measure key metrics for system quality, customer satisfaction, and cost efficiency.

Integration & Collaboration

• Ensure seamless integration of Contact Center services with CMOS, Fusion CX, NetSuite, and Oracle Health platforms to support internal users and develop external product offerings.
• Foster cross-functional collaboration with product, engineering, data science, and enterprise customers to prototype and validate innovative workflows.
• Drive pilots and joint initiatives with strategic customers and partners to accelerate adoption of Oracle's AI offerings.
• Collaborate with OCI engineers and business stakeholders to translate complex customer needs into robust, scalable AI solutions.

Customer Experience & Omnichannel Delivery

• Lead initiatives to deliver best-in-class, unified experiences across voice, chat, and service request channels supported by service platforms.
• Drive improvements in customer self-service, satisfaction, and case deflection through innovative AI solutions

Team Leadership & Culture

• Build and foster an innovative, high-performance engineering culture that attracts and retains top talent.
• Mentor, coach, and develop team members, creating clear career growth pathways.
• Lead and inspire geographically distributed, cross-functional teams.
• Establish best practices for scalable, secure, and robust deployment of data services, ensuring seamless integration with Oracle's cloud and application ecosystem.
• Shape technical strategy and influence the platform roadmap by translating market and customer requirements into actionable engineering plans.
• 
  Foster cross-functional collaboration with product, engineering, science, and enterprise customers to prototype and validate innovative workflows.
  
  

Required Qualifications

• 15+ years of software engineering leadership experience, including several years building and deploying AI/ML or Gen AI applications at scale.
• Deep technical expertise in cloud-native architecture, large language models (LLMs), Gen AI model fine-tuning, and contact center technologies
• Comprehensive understanding of the Gen AI solution lifecycle, including data engineering, model operations, quality assurance, metrics definition, and DevOps automation
• Proven track record delivering high-availability, enterprise-grade cloud services with strong focus on security, compliance, and operational excellence.
• Demonstrated ability to lead, inspire, and develop world-class engineering teams in fast-paced, dynamic environments.
• Experience collaborating with cross-functional, geographically distributed teams and stakeholders.
• Excellent communication skills, strategic thinking capabilities, and analytical problem-solving abilities

Preferred Qualifications

• Experience with Oracle Cloud Infrastructure (OCI) stack
• Familiarity with regulatory requirements and compliance frameworks
• Knowledge of Oracle product integrations and enterprise software ecosystems

Responsibilities
Oracle's Enterprise Engineering Gen AI Services team is seeking an experienced Director of Software Engineering to lead the development and adoption of generative AI capabilities across Oracle's productivity tools (Email, Slack, Confluence, SharePoint) and Contact Center platforms-including Fusion, Hospitality, NetSuite, Operations/Support, and Oracle Health.

This is a hands-on leadership role requiring end-to-end experience building and scaling high-impact Gen AI applications. You will drive technical strategy, mentor a world-class engineering team, and deliver solutions that set new standards in cloud contact center experiences while maintaining strict alignment with OCI security and compliance requirements.
Key Responsibilities Strategic Leadership & Product Innovation

• Define and execute the technical and product strategy for Enterprise Engineering Gen AI services, ensuring availability, scalability, security, and cost-effectiveness.
• Lead development of the Voice Agent-a next-generation conversational IVR built on Oracle Contact Center (OCC) and OCI large language models, speech-to-text, and text-to-speech services.
• Shape the unified Enterprise Engineering AI roadmap in partnership with Productivity Tools Gen AI Services teams and Oracle leadership.
• Translate market and customer requirements into actionable engineering plans that influence platform roadmap.

Technical Execution & Platform Development

• Oversee the complete Gen AI lifecycle: data collection, cleansing, annotation, pipeline management, model selection, fine-tuning, evaluation, and performance optimization.
• Establish best practices for scalable, secure deployment of data services with seamless integration into Oracle's cloud and application ecosystem.
• Implement DevOps and CI/CD automation, platform monitoring, and system performance optimization (latency, scale, cost)
• Evaluate, architect, and integrate emerging data engineering and AI technologies, assessing their relevance, maturity, and impact on Oracle's AI Data Platform
• Define and measure key metrics for system quality, customer satisfaction, and cost efficiency.

Integration & Collaboration

• Ensure seamless integration of Contact Center services with CMOS, Fusion CX, NetSuite, and Oracle Health platforms to support internal users and develop external product offerings.
• Foster cross-functional collaboration with product, engineering, data science, and enterprise customers to prototype and validate innovative workflows.
• Drive pilots and joint initiatives with strategic customers and partners to accelerate adoption of Oracle's AI offerings.
• Collaborate with OCI engineers and business stakeholders to translate complex customer needs into robust, scalable AI solutions.

Customer Experience & Omnichannel Delivery

• Lead initiatives to deliver best-in-class, unified experiences across voice, chat, and service request channels supported by service platforms.
• Drive improvements in customer self-service, satisfaction, and case deflection through innovative AI solutions

Team Leadership & Culture

• Build and foster an innovative, high-performance engineering culture that attracts and retains top talent.
• Mentor, coach, and develop team members, creating clear career growth pathways.
• Lead and inspire geographically distributed, cross-functional teams.
• Establish best practices for scalable, secure, and robust deployment of data services, ensuring seamless integration with Oracle's cloud and application ecosystem.
• Shape technical strategy and influence the platform roadmap by translating market and customer requirements into actionable engineering plans.
• 
  Foster cross-functional collaboration with product, engineering, science, and enterprise customers to prototype and validate innovative workflows.
  
  

Required Qualifications

• 15+ years of software engineering leadership experience, including several years building and deploying AI/ML or Gen AI applications at scale.
• Deep technical expertise in cloud-native architecture, large language models (LLMs), Gen AI model fine-tuning, and contact center technologies
• Comprehensive understanding of the Gen AI solution lifecycle, including data engineering, model operations, quality assurance, metrics definition, and DevOps automation
• Proven track record delivering high-availability, enterprise-grade cloud services with strong focus on security, compliance, and operational excellence.
• Demonstrated ability to lead, inspire, and develop world-class engineering teams in fast-paced, dynamic environments.
• Experience collaborating with cross-functional, geographically distributed teams and stakeholders.
• Excellent communication skills, strategic thinking capabilities, and analytical problem-solving abilities

Preferred Qualifications

• Experience with Oracle Cloud Infrastructure (OCI) stack
• Familiarity with regulatory requirements and compliance frameworks
• Knowledge of Oracle product integrations and enterprise software ecosystems

Qualifications
Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $122,500 to $291,800 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - M4

About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Requisition #: 321905

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