Description

Job Description:

Role Purpose
The SVC Lab Manager is accountable for the operational management of the Microsoft service lab in Mountain View, CA. This role ensures the lab is consistently ready, safe, compliant, and capable of supporting planned activities and stakeholder requests. The Lab Manager coordinates across internal teams and partners to maintain a high-quality, predictable lab experience and to prevent disruptions.

Key Responsibilities

• Own daily lab operations including opening/closing readiness checks, operational routines, and maintaining a clean, safe, and functional environment.
• Manage lab readiness for scheduled activities (equipment availability, space readiness, tooling/materials, checklists), ensuring activities start on time.
• Maintain inventory and asset control (tools, equipment, consumables): tracking, ordering, restocking, lifecycle management, and audits as required.
• Coordinate with Facilities/Workplace Services, Security, IT, and vendors for site access, maintenance, repairs, shipping/receiving, and related operational needs.
• Triage operational issues and incidents, drive to resolution, and escalate appropriately with clear updates and documented actions.
• Ensure compliance with site and lab safety requirements, including adherence to SOPs, EHS guidelines, and safe handling/storage practices.
• Create, maintain, and improve lab documentation (SOPs, runbooks, checklists) and ensure knowledge is current and accessible.
• Partner with stakeholders to understand demand, plan coverage, and manage scheduling/prioritization to meet service expectations.
• Support continuous improvement initiatives to reduce recurring issues, improve readiness, and increase efficiency and reliability.
• Provide regular operational reporting (readiness, incidents, inventory status, risks, and actions) as requested.

Qualifications / Experience

• Experience managing lab, site operations, technical operations, or similar environment with multiple stakeholders and time-bound commitments.
• Strong operational discipline: planning, prioritization, documentation, and structured execution.
• Proven ability to coordinate vendors and cross-functional teams and to drive issues to closure.
• Comfortable working with inventory/asset tools, basic reporting, and standard office productivity tools.
• Strong communication skills; able to provide clear status, risks, and escalation context.

Working Conditions

• Full-time, on-site presence in Mountain View, CA to support lab operations and stakeholder needs during local business hours. Occasional flexibility may be required to support critical events or operational issues.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $63,400 - $117,600.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

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Requisition #: 51569935

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