Description

Job Description

We are:

A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!

The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.

Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.

Learn more about ServiceNow at Accenture Here

You Are

The ServiceNow UI/UX Designer is responsible for designing intuitive, user-centered experiences across the ServiceNow platform. This role partners closely with platform architects, developers, and process owners to translate business requirements into seamless, scalable, and accessible user experiences that drive adoption and efficiency.

The Work

• Design end-to-end user experiences for ServiceNow applications, portals, and workflows, including Now Experience UI Framework, Service Portal, and Workspace experiences.
• Create wireframes, mockups, prototypes, and design specifications aligned with ServiceNow UI standards and best practices.
• Apply human-centered design principles to improve usability, accessibility, and overall user satisfaction.
• Collaborate with Platform Architects, Developers, Product Owners, and stakeholders to ensure designs are feasible, scalable, and aligned with platform capabilities.
• Leverage UI Builder and UX Framework components to create consistent, reusable design patterns.
• Conduct user research, usability testing, and feedback sessions to validate and refine designs.
• Ensure adherence to ServiceNow branding, design system standards, and accessibility guidelines (WCAG).
• Support continuous improvement by identifying UX pain points and recommending enhancements.
• Contribute to and maintain UX documentation, design libraries, and style guides.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Qualification

Here's what you need

Minimum of 10 years of hands-on experience designing within the ServiceNow platform.

Minimum of 5 years of experience with any of the following:

• Now Experience UI Framework
• UI Builder
• Service Portal
• Workspaces (e.g., Agent Workspace, CSM Workspace)
  

Minimum of 10 years of experience with UX design tools such as Figma, Sketch, Adobe XD, or equivalent.

Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)

Professional Skills Requirement

• Solid understanding of UX principles, interaction design, and information architecture.
• Experience collaborating with technical teams and translating requirements into actionable designs.
• Ability to balance user needs with platform constraints and technical feasibility.
• Strong communication and stakeholder management skills.

Bonus points if you have

• Experience designing for ServiceNow modules such as ITSM, CSM, HRSD, SPM, or ITAM.
• Familiarity with Agile / SAFe delivery models.
• ServiceNow UX, CSA, or CAD certification(s).
• Experience designing enterprise or B2B SaaS applications.
• Knowledge of accessibility standards and inclusive design practices.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 05/31/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range

California $163,000 to $413,600

Cleveland $150,900 to $330,900

Colorado $163,000 to $357,400

District of Columbia $173,500 to $380,500

Illinois $150,900 to $357,400

Maryland $163,000 to $357,400

Massachusetts $163,000 to $380,500

Minnesota $163,000 to $357,400

New York $150,900 to $413,600

New Jersey $173,500 to $413,600

Washington $173,500 to $380,500

Locations

Albany, NY

Arlington, VA

Atlanta, GA

Austin, TX

Beaverton, OR

Bentonville, AR

Boston, MA

Carmel, IN

Charlotte, NC

Chicago, IL

Cincinnati, OH

Cleveland, OH

Columbus, OH

Culver City, CA

Denver, CO

Des Moines, IA

Detroit, MI

Hartford, CT

Houston, TX

Irving, TX

Kirkland, WA

Los Angeles, CA

Miami, FL

Milwaukee, WI

Minneapolis, MN

Morristown, NJ

Nashville, TN

New York City, NY

Oklahoma City, OK

Overland Park, KS

Philadelphia, PA

Pittsburgh, PA

Raleigh, NC

Redmond, WA

Regina,

Sacramento, CA

San Diego, CA

San Francisco, CA

Scottsdale, AZ

Seattle, WA

St. Louis, MO

St. Petersburg, FL

Walnut Creek, CA

Additional Information

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com .


Requisition #: R00314000

pca3lyuhf