- Career Center Home
- Search Jobs
- ServiceNow ITSM Solutions Arch*
Results
Job Details
Explore Location
Accenture
Chicago, Illinois, United States
(on-site)
Posted
12 hours ago
Accenture
Chicago, Illinois, United States
(on-site)
Job Type
Full-Time
ServiceNow ITSM Solutions Arch*
The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.
ServiceNow ITSM Solutions Arch*
The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.
Description
Job DescriptionWe Are:
Navisite, part of Accenture, has evolved to become a trusted digital transformation partner for growing and established global brands. We provide global capabilities, customer-centric solutions, and flexible approaches that are specifically rightsized for the needs of mid-market and small enterprise customers. This team specializes in digital transformation and managed services with deep expertise in cloud, infrastructure and application services dedicated to assisting clients in building a strong digital core. With experience across multiple cloud providers, enterprise applications and digital technologies, Navisite serves clients in the health and industrial, life sciences, technology, consumer goods and retail industries. Given their customer-centric solutions and flexible approaches, this team is adept at scaling our services for clients seeking to modernize and build more agile, resilient, and scalable businesses. The Navisite team of more than 1,400 members globally joined Accenture in January 2024. As part of Accenture, you will be working with an ambitious, collaborative team more empowered than ever to help customers modernize their IT for the AI era.
You Are:
An Enterprise Solution Architect with deep experience engaging prospective customers across Enterprise IT Systems, particularly in environments where Application Managed Services and Professional Services are core to the client's operating model.
You bring strong presales instincts, the ability to translate complex enterprise technology landscapes into value-focused solutions, and the confidence to partner with senior stakeholders to shape modern IT service delivery outcomes.
Your background includes exposure to ServiceNow or comparable enterprise platforms, strong architectural thinking, and the ability to guide clients through solution options, delivery models, and implementation approaches. You are comfortable working both independently and collaboratively, advising on best practices while co-creating solutions directly with clients.
The Work:
The primary responsibility of this role is to act as a value architect across a broad portfolio of opportunities-ranging from small solutioning efforts to large, multi-tower transformation programs-for Enterprise IT Managed Services and Professional Services offerings.
Lead Pre-Sales Architecture & Solutioning:
- Lead the design, development, and implementation scope of ServiceNow solutions during the presales cycle.
- Define solution components for enterprise IT operations, workflows, platform architecture, integrations, security, and ongoing run operations.
- Shape value propositions tied to automation, service maturity, operational excellence, and cost optimization.
- Serve as the primary architectural voice in discussions with Operating Group leadership, sales executives, senior client buyers, and functional owners.
- Communicate solution value, rationale, alternatives, and trade-offs in a clear, compelling narrative aligned to business outcomes.
- Secure Technology Delivery approval by aligning solution scope, risks, assumptions, delivery models, and financials with Operating Group leadership.
- Ensure the solution reflects industry standards, client objectives, budget constraints, and contractual risk boundaries.
- Partner with sales teams, Solution Architects, and Subject Matter Experts throughout the sales cycle.
- Act as a bridge between presales and delivery organizations to validate feasibility, delivery model fit, and operational readiness.
- Promote consistent, standards-based solutioning by coordinating with Legal, Commercial, and Corporate Development Transaction Services.
- Where required, contribute input or take accountability for specific contractual terms and conditions.
- Work with Technology leadership to identify appropriate delivery Points of Contact.
- Lead early stabilization efforts on newly closed deals when appropriate to ensure smooth transition from sales to delivery.
Qualification
Here's what you need:
- Minimum 8 years in a technology environment with strong focus on outsourcing, managed services, and/or systems integration models.
- Minimum 5 years in solution planning, deal shaping, or presales architecture roles.
- Minimum 5 years of technical experience in Enterprise IT systems-ideally including ServiceNow, platform administration, integrations, workflow design, or operational architecture.
- Bachelor's degree or equivalent (minimum 12 years of work experience).
Information on benefits is here.
Role Location Annual Salary Range
California $73,800 to $218,800
Cleveland $68,300 to $175,000
Colorado $73,800 to $189,000
District of Columbia $78,500 to $201,300
Illinois $68,300 to $189,000
Maryland $73,800 to $189,000
Massachusetts $73,800 to $201,300
Minnesota $73,800 to $189,000
New York/New Jersey $68,300 to $218,800
Washington $78,500 to $201,300
Locations
Chicago, IL
Albany, NY
Arlington, VA
Atlanta, GA
Austin, TX
Beaverton, OR
Bentonville, AR
Boston, MA
Carmel, IN
Charlotte, NC
Cincinnati, OH
Cleveland, OH
Columbus, OH
Culver City, CA
Denver, CO
Des Moines, IA
Detroit, MI
Hartford, CT
Houston, TX
Irving, TX
Kirkland, WA
Los Angeles, CA
Miami, FL
Milwaukee, WI
Minneapolis, MN
Morristown, NJ
Mountain View, CA
Nashville, TN
New York City, NY
Oklahoma City, OK
Overland Park, KS
Philadelphia, PA
Pittsburgh, PA
Raleigh, NC
Redmond, WA
Sacramento, CA
San Diego, CA
San Francisco, CA
Scottsdale, AZ
Seattle, WA
St. Louis, MO
St. Petersburg, FL
Walnut Creek, CA
Additional Information
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com .
Requisition #: R00303436
pca3lyuhf
Job ID: 82049923

Accenture
United States
Accenture offers many careers for experienced professionals that are interested in joining strong teams, learning in a dynamic environment and thriving on challenge. Accenture provides an environment where people leverage their skills, talents, experience and interests grow professionally and build rewarding careers.
View Full Profile
More Jobs from Accenture
Strategy Senior Manager | Sales Reinvention | High Tech
Chicago, Illinois, United States
12 hours ago
Azure Infrastructure & DevOps Solutions Architect*
Chicago, Illinois, United States
12 hours ago
SAP BTP Development Consultant
Houston, Texas, United States
12 hours ago
Jobs You May Like
Median Salary
Net Salary per month
$5,382
Cost of Living Index
75/100
75
Median Apartment Rent in City Center
(1-3 Bedroom)
$2,372
-
$4,556
$3,464
Safety Index
34/100
34
Utilities
Basic
(Electricity, heating, cooling, water, garbage for 915 sq ft apartment)
$91
-
$320
$176
High-Speed Internet
$45
-
$100
$67
Transportation
Gasoline
(1 gallon)
$3.79
Taxi Ride
(1 mile)
$2.25
Data is collected and updated regularly using reputable sources, including corporate websites and governmental reporting institutions.
Loading...
