Description

Job Description

The Regional Delivery Lead (RDL) is the senior client-facing delivery lead for their assigned region, responsible for stakeholder engagement, scope adherence, delivery oversight, and innovation enablement within a complex multi-service global HR operations program. The RDL partners with global leadership, site teams, and functional leads to deliver seamless operations, represent the regional voice in strategic planning, and influence tooling evolution and process transformation to achieve measurable business outcomes.

Core Responsibilities:

Stakeholder Engagement & Escalation Management

• Serve as the main contact for regional client stakeholders, manage senior relationships, identify needs, risks, and opportunities, and handle escalations by validating issues, coordinating responses, and ensuring satisfaction.

Risk & Governance Oversight

• Proactively identify emerging risks (e.g., scope creep, inconsistent delivery behaviors) and collaborate with Portfolio Leads and Governance teams to resolve. Ensure compliance with global contract, operations, and security standards.

Innovation & Reinvention Enablement

• Act as a regional thought partner, shaping innovation roadmaps and supporting adoption of AI, automation, and new tools to enhance delivery maturity.

Cross-Service Collaboration

• Collaborate with crossservice teams e.g., Operations, Strategy, Technology, etc to create integrated delivery solutions aligned with Accentures Reinvention Services.

Regional Delivery Leadership

• Coordinate delivery teams for coverage, quality, and adaptability to local cultural, legal, and process factors. Represent the region in leadership forums to drive global consistency and localized adaptability.

Transition & Intake Management

• Partner with Intake & Transition to oversee the smooth adoption of new work, regional transitions, or scope expansions.

Performance & Metrics

• Track and influence delivery maturity metrics, ensuring continuous improvement and operational excellence.
  

Qualification

Basic Qualifications:

• Minimum of 5 years in operations leadership roles, ideally in HR, service delivery, or account governance, managing delivery risks, escalations, and scope governance activities
• Minimum of 3 years directly supporting or leading multi-location delivery
• Minimum of 1 year experience supporting process improvements, new tool adoption, or data/AI-enabled delivery enhancements

Preferred Experience:

• Strong stakeholder and relationship management skills with executive presence.
• Systems-level thinking; ability to connect dots across functions and identify root causes.
• Deep familiarity with managed service delivery models and multi-tiered operations.
• High comfort navigating matrixed organizations and influencing without direct authority.
• Experience working across multi-service delivery environments (e.g., Operations + Technology + Consulting)
• Demonstrated ability to manage change, influence cross-functional partners, and support continuous improvement efforts.
• Exposure to AI/Gen AI tools, platform-based delivery, and reinvention programs.
• Risk & Compliance Management
• AI-enabled Delivery & Automation
• Operational Governance & Maturity Frameworks
• Cross-Service Integration (Operations + Technology + Consulting)
• Stakeholder Management & Executive Communication

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 03/25/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range

California $132,500 to $302,400

Cleveland $122,700 to $241,900

Colorado $132,500 to $261,300

District of Columbia $141,100 to $278,200

Illinois $122,700 to $261,300

Maryland $132,500 to $261,300

Massachusetts $132,500 to $278,200

Minnesota $132,500 to $261,300

New York $122,700 to $302,400

New Jersey $141,100 to $302,400

Washington $141,100 to $278,200

Locations

Austin, TX

Carmel, IN

Charlotte, NC

Cincinnati, OH

Columbus, OH

Houston, TX

Irving, TX

Louisville, TN

Raleigh, NC

St. Petersburg, FL

Additional Information

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com .


Requisition #: 14129733

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