Description

Job Description

Quality Assurance Analyst

The Quality Assurance (QA) Analyst is responsible for overseeing and continuously improving the quality assurance process across sales and customer interactions. This role ensures regional execution aligns with global QA standards, leverages data-driven insights to improve sales performance, and partners closely with Sales, Sales Enablement, and Learning & Development (L&D) teams to drive a high-quality customer experience.

Key Responsibilities

• Oversee the quality assurance process for assigned teams, ensuring regional and local processes consistently align with global QA standards
• Analyze quality reporting and partner with Sales and L&D leadership to develop executive-level insights and maintain a closed feedback loop with the sales organization
• Collaborate with Sales Enablement and Sales Managers to implement regional and functional strategic initiatives aligned with broader company objectives
• Leverage QA data to identify skill gaps, coaching opportunities, and training needs for sales representatives; partner with Sales Managers and Sales Enablement to deliver targeted support
• Ensure QA audits and evaluations are conducted consistently and accurately against established global frameworks and expectations
• Proactively identify opportunities to improve QA processes, tools, and methodologies, partnering with Global QA Program Management as needed
• Produce and present weekly QA reports that summarize performance metrics, trends, and actionable insights for key stakeholders
• Partner with L&D to determine required operational training for QA analysts, ensuring consistency with evolving customer interaction standards and seasonal or program-specific updates
• Act as a cross-functional (XFN) collaborator, strengthening alignment between QA, Sales, & Sales Enablement

Qualification

Job Qualifications

• Minimum of 2 years of experience in a Quality Assurance, Quality Auditing, Sales Operations, or Digital Advertising

Preferred Qualifications

• Demonstrated experience in process improvement, quality assurance, or performance evaluation activities
• Prior experience in a sales representative role, sales support, or customer-facing function preferred
• Strong analytical skills with the ability to interpret quality data and translate findings into actionable insights

• Bachelor's degree or equivalent professional experience
• Strong attention to detail with the ability to identify patterns, trends, and root causes from quality data
• Excellent written and verbal communication skills, with the ability to clearly articulate insights, recommendations, and feedback
• Proven ability to collaborate cross-functionally and influence stakeholders at multiple levels
• Experience with Salesforce reporting and/or data analysis tools
• Prior experience using revenue intelligence or call monitoring tools (e.g., Gong or similar platforms)
• Background or working knowledge of Digital Marketing, online advertising, and emerging digital media trends
• Exceptional English communication skills, both written and verbal

Locations

Atlanta, GA

Additional Information

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com .


Requisition #: 14215958

pca3lyuhf