Description

Job Description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

We are seeking an experienced and highly skilled Trader Facing Production Support professional to join our Credit Teams. This role will primarily focus on providing support for the trading desk, as well as managing the backend of platforms and trade capture systems. The successful candidate will play a key role in ensuring the smooth functioning of trading operations, investigating, and resolving issues related to platform performance, trade capture, and associated systems.

Key Responsibilities:

• Trader Facing Support: Act as the first line of support for trading desks, particularly within the Credit domain, ensuring systems are up and running and efficiently addressing any technical issues that arise.
• Trade Capture and Platforms Support: Troubleshoot, investigate, and resolve issues related to trade capture, platform functionality, and integration between front-office and back-office systems.
• Monitoring & Alerts: Utilize tools like Splunk and ITRS to monitor system performance, identify issues proactively, and escalate to relevant teams when necessary.
• Incident & Problem Management: Manage and resolve high-priority incidents, including root cause analysis, and collaborate with cross-functional teams to prevent recurrence.
• SQL Database Queries: Write, optimize, and troubleshoot SQL queries to extract, analyze, and validate trade data in databases and support the trading desks' data needs.
• Collaboration: Work closely with the development teams, infrastructure, and trading desks to ensure system uptime and resolve production issues in a timely manner.
• Documentation & Reporting: Maintain detailed records of incidents, resolutions, and support processes. Provide regular reports on system health and performance metrics.
• On-call Support: Participate in an on-call rotation for out-of-hours support, ensuring minimal disruption to trading activities.
• This role requires being on site with client 3 days per week in the office

Qualification

Basic Qualifications:

• Minimum 5+ years of experience in a production support or technical support role, with significant exposure to global markets and Credit trading environments.
• Strong expertise in SQL database queries and data manipulation.
• Experience with Splunk for log monitoring and troubleshooting.
• Familiarity with ITRS for system monitoring and alerting.
• Basic Unix/Linux command-line skills for system diagnostics and troubleshooting.
• Experience with Bloomberg terminals and related platforms for trade capture and market data integration.
• Python scripting knowledge is a plus to assist in automating processes or troubleshooting.
• Strong understanding of global markets, particularly Credit trading and associated systems.
• Strong interpersonal and communication skills to effectively interact with traders, technical teams, and other stakeholders.
• Bachelor's Degree

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 03/31/2026

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

Accenture Flex Jobs

Role Location Hourly Salary Range
California $44.00 to $54.00
Cleveland $44.00 to $54.00
Colorado $44.00 to $54.00
District of Columbia $44.00 to $54.00
Illinois $44.00 to $54.00
Maryland $44.00 to $54.00
Massachusetts $44.00 to $54.00
Minnesota $44.00 to $54.00
New York $44.00 to $54.00
New Jersey $44.00 to $54.00
Washington $44.00 to $54.00

Locations

Charlotte, NC

Additional Information

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

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For details, view a copy of the Accenture Equal Opportunity Statement

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About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

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Join Accenture to work at the heart of change. Visit us at www.accenture.com .


Requisition #: 14167917

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