Description

Job Description

Health Operations/Educational Resources Analyst

Austin, TX (Location is non-negotiable)

Position Summary: The Health Operations/Educational Resources Analyst will play a pivotal role in enhancing the efficiency and effectiveness of our provider enrollment processes. This position is responsible for facilitating comprehensive training programs, including nesting, cross-training, and desk-side shadowing for enrollment staff. The analyst will also support enrollment staff by addressing processing questions and maintaining up-to-date work instructions for Provider Enrollment department.

Key Responsibilities:

• Design and deliver training sessions on provider enrollment processes, focusing on nesting, cross-training, and desk-side shadowing
• Develop training materials and resources to support staff learning and retention
• Assess training effectiveness and make improvements based on feedback and outcomes
• Act as a point of contact for enrollment staff, providing guidance on processing questions and challenges
• Collaborate with the enrollment team to identify areas for improvement in processes and training
• Complete research requests as assigned within the specified due dates in order to improve daily processing of applications and or file maintenance transactions
• Conduct targeted or specialized research and analysis as assigned within the specified due dates
• Review and respond to escalation requests within the specified due dates; escalate to leadership as necessary
• Maintain and update provider enrollment work instructions to ensure clarity, accuracy, and compliance with current policies
• Assist in the development of standard operating procedures (SOPs) related to enrollment processes.
• Work closely with cross-functional teams to align training initiatives with organizational goals
• Communicate effectively with staff to foster a supportive learning environment
• Stay informed about Medicaid Provider Enrollment processes and error trends in provider enrollment to enhance training programs.
• Gather and analyze data on training outcomes and staff performance to drive improvements.
• Perform trending and root cause analysis on data to identify training or enhancement needs
• Make recommendations to management to improve efficiency and effectiveness of current manual processes through systemic modifications
• Maintain strict confidentiality of information and job files as dictated by current HIPAA requirements
• Perform other duties as assigned by leadership

Qualification

Basic Qualifications

• Minimum of 1 year of Provider Enrollment experience
• Minimum of 1 year of Microsoft Office Suite experience

Preferred Qualifications

• Training and Education background in healthcare/provider enrollment
• Microsoft Office to include Excel (VLOOKUP)
• Experience in Process Improvement

Professional Skills

• Critical Thinking
• Strong written and verbal communication skills

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 04/05/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Hourly Salary Range

California $23.13 to $49.57

Cleveland $21.39 to $39.66

Colorado $23.13 to $42.84

District of Columbia $24.62 to $45.63

Illinois $21.39 to $42.84

Maryland $23.13 to $42.84

Massachusetts $23.13 to $45.63

Minnesota $23.13 to $42.84

New York $21.39 to $49.57

New Jersey $24.62 to $49.57

Washington $24.62 to $45.63

Locations

Austin, TX

Additional Information

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

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For details, view a copy of the Accenture Equal Opportunity Statement

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About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

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Requisition #: 14182925

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