Description

Job Description:

About DXC Technology

DXC Technology(NYSE: DXC) is a leading global provider of information technology services.We'reatrusted operating partner to many of the world's most innovative organizations, building solutions that move industries and companies forward. Our engineering, consulting and technology experts help clients simplify, optimize and modernize their systems and processes, manage their most critical workloads, integrate AI-powered intelligence into their operations, and put security and trust at the forefront.Learn more on dxc.com.

Job Description

Position Overview

The Onsite IT Support Technician will provide high-quality, in-person technical support to SAP employees and contractors at our San Francisco site. This location supports up to 134 onsite users and includes 20 meeting rooms, 2 training rooms, and 1 Design Thinking collaboration space.

The technician will be responsible for deskside support, meeting room readiness, asset management, and "smart hands" support for infrastructure teams. This role requires excellent customer service skills, strong technical capabilities, and the ability to work independently in a fast-paced environment.

Key Responsibilities

End User Support

• Provide deskside hardware and software support for laptops, desktops, mobile devices, and peripherals.
• Troubleshoot and resolve incidents escalated from the Service Desk, ensuring SLA compliance.
• Assist with installation, configuration, and upgrades of SAP-approved hardware and software.
• Support mobile device setup, enrollment in MDM, and troubleshooting of connectivity issues.
• Provide guidance on client's IT policies, processes, and self-service tools.

Meeting Room & AV Support

• Maintain and proactively check meeting rooms, training rooms, and the Design Thinking space to ensure readiness.
• Provide A/V support for live, hybrid, and virtual meetings, including vendor coordination when necessary.
• Troubleshoot and resolve conferencing equipment issues (BYOD Rooms, Teams Rooms, projectors, wireless presentation tools, etc.).

Asset & Stock Management

• Maintain accurate inventory of IT assets and spare stock; perform asset tagging and documentation updates in client asset systems.
• Support device refresh, return, and disposal processes following the clients guidelines.
• Coordinate with logistics providers for shipments, receipts, and secure storage.

IMACD & Smart Hands Support

• Perform Install, Move, Add, Change, and Deinstall (IMACD) requests for end-user devices and meeting room equipment.
• Act as smart hands for network, server, and infrastructure teams, including port patching, cabling checks, and hardware swaps.
• Escort vendors and provide physical access support for equipment installations or maintenance.

Event & VIP Support

• Provide priority support for onsite events, executive meetings, and VIP users as required.

Qualifications & Skills

• Experience: Minimum 5 years of IT deskside or field support experience (corporate environment preferred).
• Technical Skills:
• Windows and macOS troubleshooting
• Microsoft 365 suite (Teams, Outlook, SharePoint, OneDrive)
• Hardware diagnostics and component replacement
• Video conferencing platforms and AV equipment support
• Mobile device support (iOS, Android, MDM enrollment)
• Certifications (Preferred): ITIL v4 Foundation, CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate
• Excellent communication skills (verbal and written) in English.
• Strong customer service and interpersonal skills.
• Ability to work independently, manage multiple priorities, and resolve issues under pressure.

Physical & Other Requirements

• Ability to lift and carry up to 50 lbs (for equipment moves).
• Ability to move between multiple floors/rooms for support tasks.

Work Environment:

100% on-site

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $39,800 - $68,300.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
Requisition #: 51566446

pca3lyuhf