Description

Job Description:

Overview

The Data Center Technician is responsible for providing hands-on technical support within a CoLo data center environment. This role includes hardware installation, basic networking support, ticket management, and on-site assistance for internal teams and external vendors. Candidates should be comfortable working in server rooms, performing physical tasks, and supporting a wide range of infrastructure technologies.

Primary Responsibilities

• Provide field support (5+ years preferred), including break/fix, hardware installation, and general hands-on IT assistance.
• Manage and update SNOW (ServiceNow) tickets and asset records.
• Perform networking troubleshooting, including:
  
  • Crash carts and console connections
  • ILO/remote access tools (e.g., iLO, Putty)
  • Wired and wireless network connectivity
  • Switch, router, core/aggregation, ISP hardware, and cabling issues
• Serve as on-site "Hands and Eyes" support for remote network engineers.
• Escort third-party hardware vendors and ensure adherence to site policies.
• Perform rack-and-stack of servers, switches, and additional data center hardware.
• Cable management, including routing under raised floors and through endcaps.
• Conduct remote and on-site support for software/hardware installations.
• Safely lift and carry equipment weighing up to 50 lbs.

Required & Preferred Qualifications

• High school diploma or GED
• Understanding of basic networking concepts
• Ability to work in data center or telecom closet environments
• Ability to lift 50 lbs. and perform physical tasks in a server room setting

Preferred

• 5+ years of field support or data center experience
• Vendor certifications (Lenovo, HP, IBM, etc.)
• CompTIA certifications (A+, Network+, Security+)
• Apple device training or certifications
• Work Environment & Schedule
• CoLo data center environment; may include cold/hot aisle conditions
• Standard shift: Monday-Friday, 8 AM-5 PM
• On-call availability required for outage windows and critical support needs
• Overtime or weekend work may be required for high-priority incidents

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

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Please note: DXC will respond only to requests for accommodations due to a disability.

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Requisition #: 51567882

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