Description

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Job Category
Data

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the Role:

The Data Analytics Manager will be a crucial member of a high-performance team, partnering closely with Renewals, Sales Strategy, Finance, Product, and Field Leadership to support strategies that improve retention. This role blends expertise in data analytics, predictive modeling, renewals strategy, and business operations. Success in this role means supporting the development of the Attrition Insight Center of Excellence (CoE), the source of truth for renewals and attrition data at Salesforce.

Sample deliverables range from the strategic to the operational including building scalable attrition insights dashboards, running deep dive analyses, creating and presenting enablement materials and developing detailed analytic models.

Responsibilities:

• Partner with Renewals, Sales Strategy, Finance, Product, and Field Leadership to proactively identify attrition drivers and mitigation strategies
• Collaborate with Data Engineering to enhance data infrastructure and data governance
• Conduct deep dive analyses on attrition leveraging large volumes of datasets using SQL, Tableau, Python, etc.
• Document processes, data sources, metric definitions and enablement materials for diverse stakeholders
• Build and deliver presentations with recommendations to senior executives
• Develop self service reporting through dashboards, toolkits and
• Support automation and enhancement of key processes to improve accuracy, timeliness and scalability of insights delivered

Desired Skills and Experience:

• 7+ years of business analytics experience
• High level of confidence and comfort in working autonomously without constant supervision (self-starter, strong initiative, fast learner)
• Strong communication skills, both written and verbal
• Degree in a quantitative field or equivalent relevant experience required.
• Proficiency with SQL(Snowflake) and Tableau. Python and/or R a plus
• Experience creating BI dashboards and assets end-to-end; from initial scoping, data wrangling, asset creation and deployment
• Strong presentation skills
• Use of AI in daily operations
• Great teammate able to lead and work effectively at all levels of an organization with the ability to influence others to move toward consensus
• Strong situational analysis, negotiation, and decision-making abilities.
• Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $123,100 - $186,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
Requisition #: JR327523

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