Description

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Job Category
Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Department Overview

At Salesforce, customer success is paramount. Our Success Plans are the primary vehicle for ensuring customers realize maximum value while maintaining a secure and stable environment. The Customer Success Group (CSG) product management team works backward from the customer-across small business, commercial, and enterprise segments-to address complex technical needs and build long-term confidence in the Salesforce platform

Position Overview

As the CSG Product Senior Manager, Technical Health, you will be the chief strategist for performance, security, and technical health for our Standard and Premier Success Plan customers.

While Salesforce offers unparalleled customization, complex configurations can sometimes lead to performance bottlenecks or security vulnerabilities. These issues can decrease product adoption and erode the essential trust customers place in our cloud. You will define the security and health requirements for our customers, creating features that help them proactively identify risks, maintain a secure posture, and optimize their solution's performance.

Responsibilities

• Strategic Vision: Create and maintain a comprehensive Technical Health and Security strategy for Standard and Premier Success Plan customers.
• Product Roadmap: Define and own a multi-year roadmap that aligns technical health with modern security standards.
• Platform Optimization: Own all aspects of technical health, with an emphasis on driving solution performance, minimizing disruptions, and mitigating high-severity security risks .
• Cross-Functional Collaboration: Partner with Success Plan Technical Health and Customer Success Score teams to leverage current capabilities and develop new tools that address emerging security and performance challenges.
• Expert Guidance: Work with digital success and delivery teams to create digital-first and expert-led programs that provide customers with technical best practices for a secure and optimized platform .
• GTM Execution: Collaborate with sales and marketing teams to bring health-focused products to market, emphasizing the value of a secure, well-maintained environment.
• Continuous Improvement: Measure the effectiveness of product features in reducing technical debt and improving customer security posture.

Qualifications

• Experience: 5+ years of product management experience in SaaS or Cloud environments. Expertise in developing and maintaining customer success roadmaps and success plans.
• Collaboration: Proven ability to work cross-functionally to define business needs and gain alignment on complex technical proposals.
• Analytical Rigor: Strong attention to detail, with a focus on documenting processes and results to drive organizational awareness.
• Communication: Excellent presentation skills, with the ability to translate technical health and security data into actionable insights for executives.
• Leadership: Strong networking and influencing skills to drive a culture of "Security First" across the organization.
• Education: Bachelor's degree in a relevant field; MBA or advanced degree preferred.
• Salesforce Expertise: Deep knowledge of the Salesforce portfolio and ecosystem is a significant plus.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $143,400 - $216,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $172,200 - $236,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
Requisition #: JR332115

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