Description

Job Description:

The Customer Service Representative will work the requested shift and be part of a team in a 24/7/365 Call Center.

The representative may also work with the web-based tools of MasterCard and Visa to effectively monitor possible fraudulent use of Commercial Credit Cards.

The CSR will provide friendly customer satisfaction while leveraging problem identification and conflict management skills to resolve client and customer concerns to retain customer loyalty. Using a case tracking system, the representative will create and resolve customer inquiries and disputes received through phone calls and emails.

The representative will have ability to adhere to schedules, policies, procedures, and the ability to work from home including internet access. Ability to work flexible shifts and overtime, if necessary. Ability to interact with people through problem solving. Meets educational requirements; High school diploma or equivalent with 1 year of continuous Call Center or Financial Services industry work experience. Strong attention to detail. Demonstrated previous Customer Service experience is required.

Essential Job Functions

• Answers telephones and responds to basic customer questions.
• Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded.
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Processes and distributes incoming email for multiple clients in accordance with established service level agreements.
• Interfaces with team members, management, and customers in reference to customer service issues.
• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.

Mandatory Qualifications

• High school diploma or G.E.D.
• Two+ years of customer service and telephone experience is required.
• Experience working with computer software, and telephone technology are required. This is a call center position and call center experience is required.
• Commercial credit card support and/or fraud monitoring experience is required.
• Reviewing transactions, determining fraud, charge back processing experience is preferred.
• Experience handling sensitive information is required.
• Great verbal and written communication skills are required.
• Typing skills and data entry skills are required.
• Work shift: Wednesday through Sunday 7am - 3:30pm ET.

Other Qualifications

• Business and analytical problem-solving skills.
• Communication skills.
• Ability to work independently.
• Ability to follow oral and written directions.

Work Environment

• Home base remote position.
• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
• Employment is contingent upon successful completion of a background check, which may include criminal history, employment and education verification, credit check (where permitted by law), and regulatory or licensing verification.
• Hours - Wednesday through Sunday 7am - 3:30pm ET.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

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If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
Requisition #: 51563457

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